So why did they extend the sign up period until July 31st when it was scheduled until the end of June?
I'll venture to guess that it's because not enough people signed up. And the reason they didn't sign up is because #sprintsucks.
I ordered compatible Moto G4 Play 16GB phones (Amazon affiliate link) from B&H because of a sale. They arrived Monday. I got the IMEI numbers and ordered Sim cards from Sprint. Only next day shipping is available for a price of $10. They arrived on time.
Tuesday night I did a credit check online and requested the porting in of two lines. The request was approved I received confirmation and a notice that it should take 15 minutes max to transfer the service over.
Wednesday afternoon it still is not working. I call Sprint and after the usual run around I've been told that the account is locked and I need to go to a flagship store to activate my account.
I went to the store today. Waited 40 minutes and the only employee who wasn't hiding in the break room was still dealing with an indecisive group about whether or not they should switch plans in order to be locked into a new contract.
If you're trying to attract new customers you have to make it a pleasant experience.
What service are you on and how much do you pay? What horror stories with cell service providers do you have?